Shipping & Payment
At Selasa, we are committed to delivering your order safely, securely, and on time. Please read the following information regarding our shipping, delivery, and payment policies.
Order Processing
All orders are processed after successful payment confirmation. Orders are typically processed within 1-3 business days, excluding Sundays and public holidays. During festive seasons, promotional events, or periods of high demand, processing times may be slightly longer.
Once your order has been dispatched, you will receive a confirmation along with shipment tracking details, wherever applicable.
Shipping
We deliver Selasa products across India through trusted logistics and courier partners.
Delivery timelines vary depending on your location and product availability. Most orders are delivered within 3-10 business days after dispatch.
While we strive to meet estimated delivery schedules, delays caused by courier partners, weather conditions, natural disasters, government restrictions, or other unforeseen circumstances are beyond our control.
Delivery
Please ensure that the shipping address, contact number, and delivery details provided during checkout are complete and accurate.
At the time of delivery, we recommend inspecting the package for any visible signs of damage before accepting it. If the packaging appears damaged or tampered with, kindly note it with the delivery personnel and contact our Customer Support team immediately.
If you receive an incorrect or transit-damaged product, please notify us within 48 hours of delivery by emailing info@selasa.in along with your order details and photographs of the product and packaging.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
From time to time, Selasa may offer free shipping on selected products, locations, or promotional campaigns.
Payment Methods
We offer secure payment options to make your shopping experience convenient and reliable.
Accepted payment methods may include:
- Credit Cards
- Debit Cards
- UPI
- Net Banking
- Digital Wallets
- Other secure online payment methods available during checkout
All online transactions are processed through secure payment gateways using industry-standard encryption to help protect your payment information.
Order Confirmation
Once your payment is successfully completed, you will receive an order confirmation via email or SMS (where applicable). If you do not receive a confirmation within a reasonable time, please contact us at info@selasa.in.
Failed or Declined Payments
If your payment is unsuccessful, no order will be processed until payment is successfully completed. In case the payment amount has been debited but your order has not been confirmed, please contact your bank or payment provider first. If the issue persists, reach out to us at info@selasa.in, and we'll be happy to assist you.
Order Cancellation
Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation requests cannot be accepted. If you no longer require the product after shipment, you may request a return in accordance with our Returns & Refunds Policy, subject to eligibility.
Need Assistance?
For any questions related to shipping, payments, order status, or delivery, please contact our Customer Support team at info@selasa.in. We are always happy to help.
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